Frequently Asked Questions

Yes, we can do pickups from your home or any other location.

We don't accept any insurance. We are a private pay service and offer many services that insurance normally wouldn't cover.

No.

Brokers outsource rides to other companies and drivers, whom they don't have much control or oversight. We never outsource rides as we are a direct medical transportation provider. Therefore, you will always know that your driver is one of our in-house, vetted, and trained employees.

We recommend scheduling as early as possible, but we always try to accommodate trips anytime, even for same-day trips.

Yes, we are a full-service transport service that can handle any type of trip.

Call to speak to one of our trip schedulers for a free quote or to arrange the trip.

We can handle any situation and have experience providing custom trips for special events like weddings, funerals, community events, and much more.

Call us to see how we can help.

We offer stair assistance as part of our services. Call us to provide some details about your situation, we would love to accommodate you.

Unfortunately, we do not provide stretcher transports. We currently offer wheelchair transportation and ambulatory transport.

Call us, and one of our transport specialists can help you decide what you need and make recommendations.

Yes, our full-size vans have plenty of space and hydraulic lifts to make accessing the vehicle with a scooter or bariatric wheelchair simple and hassle-free compared to a van with a ramp.

We don't provide medics or emergency services,we are a non-emergency medical transportation service.

We can provide a wheelchair if requested in advance. You can keep the wheelchair with you at your appointment and during the trip until you return home.

We have a large coverage area that is always expanding.

For trips outside of that area, you can call us for a custom trip quote. We love to help and can handle out-of-state trips up to 150 miles.

Yes, you can have multiple passengers accompany you at no extra charge.

No, we only provide private trips, so you and anyone accompanying you will have the van to yourselves.

We offer much more than that.

We are a full-service company, which means we will come inside your home, get you up or down stairs, take you to your appointment, help with checking in, help with filling out paperwork, wait on you during your appointment, and give you the ultimate VIP treatment from start to finish that is unmatched by any other service in Chicago or the suburbs.

Yes.

Our service operates 24/7, 365 days a year, so you can schedule a ride for any day or time you need, whether at night, on the weekend, or even on Christmas Day. We will get you there.